Website terms of service

UAE / Dubai — Revised Full Version
Effective Date: 6 April 2026 | v2.0

Please read these terms of service carefully. By accessing, browsing, registering an account, placing an order, making payment, collecting or accepting delivery of goods, or otherwise using the site or services, you agree to be bound by these terms.

Section 1 — Parties, scope, and acceptance

1.1 Parties. These Terms of Service (“Terms”) are entered into between (i) Panther Code L.L.C FZ, a free zone limited liability company licensed under Meydan Free Zone in the United Arab Emirates, holding Business License No. 2540086.01, represented by Vladlena Semeniuk (“Panther”, “we”, “us”, or “our”), and (ii) the person accessing or using the Site and/or Services (“you”, “your”, or “User”). If you use the Services on behalf of a company or other entity, you represent and warrant that you are authorized to bind that entity, and references to “you” include that entity.

1.2 Scope. These Terms govern your access to and use of: (a) Panther’s website, related pages, subdomains, and mobile views (the “Site”); and (b) Panther’s clothing rental, delivery, collection, customer support, fitting, and related services (collectively, the “Services”).

1.3 Acceptance. By accessing, browsing, creating an Account, placing a Booking, making payment, accepting delivery, collecting Goods, or otherwise using the Site or Services, you agree to be legally bound by these Terms and by any Booking Confirmation issued by Panther.

1.4 Policies incorporated by reference. These Terms incorporate by reference Panther’s Privacy Policy, Cookie Notice/Policy, Delivery & Collection Policy, and Refunds / Cancellations / Credits Policy, each as updated from time to time (together, the “Policies”). In the event of a conflict, the following order shall apply unless Panther expressly states otherwise in writing: (i) the relevant Booking Confirmation, (ii) the applicable Policy for that subject matter, and (iii) these Terms.

1.5 Amendments. Panther may amend these Terms from time to time by posting updated Terms on the Site. The version in force at the time of your Booking will govern that Booking, unless a mandatory law requires otherwise. Your continued use of the Site or Services after updated Terms are posted constitutes acceptance of the updated Terms for future use. Where amendments are material, Panther will provide at least 7 days’ notice via email or in-app notification before such amendments take effect.

Section 2 — Definitions

2.1 “Account” — Your registered user account on the Site.

2.2 “Booking” — A reservation request submitted through the Site or another Panther-approved channel for specified Goods for a specified Rental Period.

2.3 “Booking Confirmation” — Panther’s written confirmation of an accepted Booking, including by email, WhatsApp, SMS, or your Account dashboard, and including any specific commercial terms applicable to that Booking.

2.4 “Business Day” — A day other than Friday or a public holiday in Dubai, UAE.

2.5 “Collection” — The handover of Goods to you or your authorized recipient, whether at a pickup point or by delivery.

2.6 “Consignment Goods” — Goods owned by a third party and made available through Panther for rental, whether or not identified as such on the product page or in Panther’s internal inventory records.

2.7 “Deposit” — Any refundable security deposit and/or card pre-authorisation amount specified at checkout or in the Booking Confirmation.

2.8 “Damage” — Any staining, tearing, odour saturation, alteration, scuffing beyond normal wear, missing parts, missing accessories, missing labels, burning, water damage, deformation, stretching, colour transfer, or other condition that materially reduces the rentable condition of Goods, and includes loss or theft.

2.9 “Fee(s)” — All amounts payable by you to Panther, including Rental Charges, delivery or collection fees, cancellation fees, cleaning fees, repair costs, Late Fees, administrative charges, taxes (if any), and Replacement Value charges.

2.10 “Goods” — Clothing, costumes, shoes, accessories, and related items offered for rent by Panther, including any packaging, dust bags, garment covers, hangers, and included accessories.

2.11 “ID Verification” — Verification of identity and eligibility using Emirates ID, passport, visa information, address details, selfies, payment method checks, and/or a third-party verification or fraud-prevention provider, as required by Panther.

2.12 “Late Fee” — Late return fees and/or other late charges disclosed at checkout, in the Booking Confirmation, or in Panther’s policies.

2.13 “Personal Data” — Has the meaning given under applicable UAE personal data protection laws and includes identifiers such as image and voice as described in the Privacy Policy.

2.14 “Pre-Authorisation” — A temporary hold placed on your payment card for all or part of the Deposit or other security amounts.

2.15 “Rental Charges” — The rental price for the selected Goods for the Rental Period, excluding the Deposit and excluding any Fees arising from late return, Damage, loss, theft, cleaning, repair, or replacement.

2.16 “Rental Period” — The period commencing at the time of Collection or delivery confirmation and ending at the return deadline specified at checkout or in the Booking Confirmation, being 48 hours from Collection unless otherwise expressly agreed in writing.

2.17 “Replacement Value” — The replacement value of the relevant item as stated on the Site or in Panther’s records at the time of Booking. Where not stated, it shall be determined by Panther acting reasonably and in good faith by reference to the purchase price, brand, condition, availability, supplier quotations, market listings, import costs, and prevailing market value, supported by documented evidence made available to you upon request. You have the right to dispute the assessed Replacement Value in writing within 5 Business Days of notification.

2.18 “Return” — Returning the Goods to Panther or Panther’s logistics partner in accordance with the Delivery & Collection Policy and the Booking Confirmation.

2.19 “Site Content” — All content on the Site, including text, photographs, videos, designs, graphics, trademarks, logos, databases, and software.

Section 3 — Eligibility, age, and verification

3.1 Capacity. By using the Services, you represent and warrant that you are legally capable of entering into binding obligations.

3.2 Age. You must be at least 18 years old to create an Account and place a Booking, unless Panther expressly permits otherwise in writing.

3.3 Verification. Panther may require ID Verification before approving a Booking, dispatching Goods, releasing high-value items, permitting certain payment methods, or allowing repeated Bookings. You authorize Panther and its service providers to conduct identity, fraud-prevention, and payment-risk checks.

3.4 Address and delivery eligibility. Where delivery is offered, you may be required to provide a UAE address that meets Panther’s delivery criteria. Panther may refuse, delay, or cancel a Booking if delivery or collection is not feasible, if verification fails, if required information is incomplete, or if fraud is suspected.

Section 4 — Account registration, security, and communications

4.1 Account information. To access certain Services, you may be required to create an Account and provide accurate, current, and complete information. You must promptly update any information that changes.

4.2 Security. You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your Account. You must notify Panther immediately of any unauthorized use, suspected compromise, or security breach.

4.3 Communications. You consent to receive transactional communications relating to Bookings, payments, Returns, support, disputes, and account security by email, SMS, WhatsApp, telephone, and in-app notifications. Marketing communications, if any, will be handled in accordance with your preferences and the Privacy Policy.

Section 5 — Online ordering, bookings, and acceptance

5.1 Booking process. The Site may allow you to browse Goods, select a Rental Period, submit a Booking request, pay Rental Charges, provide a Deposit or Pre-Authorisation, and receive a Booking Confirmation if accepted.

5.2 Acceptance. A Booking is not accepted until Panther issues a Booking Confirmation. Automated acknowledgements, checkout screens, or payment confirmations do not by themselves constitute acceptance. Panther may refuse any Booking in its sole discretion, including for availability reasons, verification concerns, payment issues, operational constraints, prior account history, or suspected fraud.

5.3 Availability and substitutions. Goods are subject to availability. If an item becomes unavailable due to prior renter delay, Damage, operational issues, or any other reason outside Panther’s reasonable control, Panther may, at its option: (a) offer a reasonable substitute; (b) reschedule the Booking; (c) issue a credit; or (d) cancel and refund in accordance with the Refunds / Cancellations / Credits Policy and applicable law.

5.4 Currency. UAE is Panther’s country of domicile. Unless Panther expressly offers another currency, all Fees are payable in AED.

Section 6 — Prices, taxes, payments, pre-authorisations, chargebacks

6.1 Pricing. Rental Charges, Deposits, and service fees are displayed at checkout and/or set out in the Booking Confirmation. Unless clearly stated otherwise, amounts are stated exclusive of VAT where applicable, or inclusive if expressly displayed as such.

6.2 Payment methods. Panther may accept Visa, Mastercard, Apple Pay, Google Pay, cash on collection, bank transfer, and such other payment methods as Panther may make available from time to time. Panther may add, suspend, or remove payment methods at any time.

6.3 No card surcharge. Panther will not add any additional amount solely because you use a credit card for payment. This does not limit Panther’s right to charge clearly disclosed delivery fees, Late Fees, Damage charges, administrative charges, cleaning or repair fees, or Replacement Value where payable under these Terms.

6.4 Deposits and Pre-Authorisations. Panther may require a Deposit and may implement it by cash deposit, card Pre-Authorisation, or another security method. The Deposit amount and the basis for its calculation will be disclosed at checkout or in the Booking Confirmation. Panther reserves the right to increase the Deposit amount at any time and at its sole discretion, without providing a reason, including after a Booking has been placed. Where a Deposit increase is required after Booking, Panther will notify you and may withhold dispatch until the revised Deposit is received. A Pre-Authorisation may remain in place until Return, inspection, and settlement are completed.

6.5 Payment authorisation. By submitting a Booking, you expressly authorize Panther and its payment processors to: (a) charge Rental Charges and Fees due at checkout; (b) capture additional Fees that become payable under these Terms, including Late Fees, cleaning fees, repair costs, administrative charges, and Replacement Value charges; and (c) apply any Deposit toward unpaid Fees, all without further approval, to the extent permitted by applicable law. Upon request, Panther will provide itemized supporting documentation for any post-rental charge within 5 Business Days.

6.6 Unpaid amounts. If any undisputed Fee remains unpaid after notice, Panther may, without prejudice to its other rights: (a) suspend or cancel your Booking; (b) refuse dispatch or Collection; (c) suspend your Account; (d) apply Deposit amounts toward unpaid Fees; (e) withhold future Services; and/or (f) take recovery action to the extent permitted by law.

6.7 Chargebacks and payment disputes. You must not initiate a chargeback or payment reversal without first contacting Panther in good faith to attempt to resolve the matter, and allowing Panther a reasonable response period of at least 5 Business Days. If you initiate a chargeback for a valid charge or if a payment is reversed after Goods have been delivered or collected, Panther may suspend your Account, recover any unpaid sums, use available evidence including booking records, delivery records, identification records, communications, and condition photographs, and pursue any remedies available under law.

Section 7 — Delivery, collection, try-on, and risk transfer

7.1 Delivery and Collection. Delivery and Collection options, including coverage areas, timing, fees, and handover rules, are set out in the Delivery & Collection Policy and/or at checkout.

7.2 Transfer of risk. Risk of loss, theft, or Damage transfers to you upon the earlier of: (a) delivery confirmation, including by signature, OTP, photo confirmation, or equivalent evidence; or (b) pickup handover at the Collection point. Risk remains with you until Panther confirms Return following inspection.

7.3 Try-on and fitting rules. Where Panther offers try-on or fitting services at a venue, you must comply with hygiene rules, staff instructions, and handling requirements. You must take reasonable steps to prevent makeup transfer, deodorant marks, perfume saturation, pinning, tearing, and shoe scuffing. You must not attempt to clean, steam, iron, pin, tape, alter, or otherwise treat the Goods unless Panther expressly authorizes it in writing.

7.4 Inspection on receipt. You must inspect the Goods promptly upon delivery or Collection and report any issue, including a wrong item, significant defect, missing accessory, or unacceptable condition, within 3 hours using Panther’s official support channels and supported by clear photo or video evidence. If no such report is made within that period, the Goods shall be deemed accepted in satisfactory condition for that Rental Period. This extended window applies only to initial condition complaints; it does not affect your obligation to handle Goods with care throughout the Rental Period.

Section 8 — Ownership, inventory, inspection records, and handling

8.1 Ownership. Title to the Goods remains with Panther or, in the case of Consignment Goods, with the relevant third-party owner. Nothing in these Terms transfers ownership to you.

8.2 No transfer to third parties. You shall not sell, lend, pledge, sub-rent, assign, gift, or otherwise transfer possession or control of the Goods to any third party without Panther’s prior written consent.

8.3 Inspection records. Panther maintains inventory, condition, and inspection records, including photographs, videos, timestamps, packing records, and delivery or return records. You may request a copy of the pre-rental condition photographs of your Goods at any time before or during the Rental Period. Such records may be used for dispute resolution, damage assessment, insurance matters, fraud prevention, and claims handling.

8.4 Storage services. Any storage service is offered only if expressly stated by Panther and will be subject to additional Fees and specific terms disclosed at checkout or in writing.

Section 9 — User obligations: Care, use, cleaning, and return

9.1 Duty of care. You must exercise a high standard of care in using, wearing, transporting, and storing the Goods and are responsible for the acts or omissions of anyone who has possession of the Goods while they are under your control.

9.2 Prohibited conduct. You must not: (a) alter the Goods, including cutting, sewing, gluing, dyeing, permanently pinning, shortening, stretching, or removing labels; (b) expose the Goods to smoke, open flames, water, beaches, pools, heavy liquids, paint, glitter, oils, fake tan, or hazardous or high-risk environments; (c) use the Goods in a manner likely to cause Damage, including stunts, unsafe environments, or heavy-performance use, without Panther’s prior written consent; (d) cause or allow odours, perfume saturation, makeup transfer, stains, or excessive soiling; or (e) attempt any unauthorized cleaning, including washing, dry cleaning, steaming, ironing, stain treatment, or repair.

9.3 Return obligations. You must Return the Goods by the stated deadline, with all accessories and packaging required by the Delivery & Collection Policy, in the same condition as delivered except for normal wear that does not materially affect rentable condition.

9.4 Late returns. If the Goods are not returned by the Return deadline, you shall pay Late Fees calculated at the applicable rental price per item per day, or part of a day if Panther’s pricing structure so provides, until the Goods are returned or deemed lost. If the Goods are not returned within seven (7) days after the Return deadline, Panther may treat the Goods as lost and charge the applicable Replacement Value in addition to any accrued Late Fees and other Fees then due. Panther may deduct such amounts from the Deposit or charge your payment method in accordance with Section 6. Late Fees shall not continue to accrue after the date Replacement Value is charged.

Section 10 — Damage, stains, loss, theft, and replacement value

10.1 Responsibility. You are responsible for any Damage, loss, theft, or non-return occurring during the Rental Period or while the Goods are otherwise at your risk.

10.2 Chargeable Damage. Chargeable Damage includes, without limitation, stains, odours including smoke or perfume saturation, tears, burns, broken zippers or buttons, detached embellishments, excessive shoe scuffing, stretching, water damage, and any alteration or deterioration beyond ordinary wear.

10.3 Assessment. Panther will assess Damage reasonably and may rely on pre- and post-rental photographs, videos, inspection findings, cleaning or repair quotations, purchase records, supplier evidence, market listings, and internal inventory records. Pre-rental condition photographs will be made available to you upon request for comparison purposes.

10.4 Amounts payable. You agree to pay: (a) reasonable cleaning or repair costs where restoration is feasible; and/or (b) Replacement Value where the Goods cannot be restored to rentable condition, are lost, are stolen, or are not returned. Panther will not charge both full Replacement Value and repair costs for the same item.

10.5 Replacement Value. Replacement Value shall be determined by Panther acting reasonably and in good faith, based on the purchase price, brand value, item condition, rarity, current market value, supplier quotations, shipping and import costs, and/or comparable market listings, supported by documented evidence. Panther shall provide you with a written breakdown of the Replacement Value calculation upon request, and you may dispute the assessed amount in writing within 5 Business Days of receiving notification. This Section applies equally to Consignment Goods.

10.6 Lost or unreturned items. Unreturned Goods may be treated as lost after 7 days beyond the Return deadline. Late Fees shall cease to accrue upon formal written notification that the item has been treated as lost and Replacement Value has been charged.

10.7 Full financial responsibility. You acknowledge that the Goods may include high-value designer items and agree to bear full financial responsibility for Damage, loss, or theft occurring while the Goods are at your risk, except to the extent liability cannot be imposed or limited under applicable UAE consumer protection law.

Section 11 — Deposits, refunds, cancellations, rescheduling, and credits

11.1 No refunds after Collection or delivery. Once Goods have been collected or delivered and accepted (as per Section 7.4), refunds, cancellations, rescheduling, or credits are not available solely because an item does not fit, does not suit your preference, or is no longer required. This does not affect your rights where Goods are materially defective or do not conform to the Booking Confirmation.

11.2 Defective or incorrect items. If Goods are materially defective prior to Collection, are delivered in an unacceptable condition, or do not correspond to the Booking Confirmation, you must notify Panther within 3 hours of Collection or delivery with supporting photo or video evidence. In that case, Panther may, at its option and subject to applicable law: (a) provide a replacement item; (b) issue a credit; (c) reschedule the Booking; or (d) provide a refund for the affected item.

11.3 Pre-Collection cancellation and rescheduling. Any pre-Collection cancellation, amendment, rescheduling request, or credit request shall be handled in accordance with the Refunds / Cancellations / Credits Policy and the Booking Confirmation.

11.4 Deposit settlement. Deposit refunds, releases, or reversals shall be processed within 10 Business Days following completion of inspection and resolution of any outstanding Fees, subject to processing times of payment providers.

Section 12 — Retention, withholding rights, suspension, and fraud prevention

12.1 Withholding rights. Panther may withhold dispatch, Collection, Deposit refunds, credits, or future Services if Fees, Deposit requirements, verification requirements, or other obligations under these Terms have not been satisfied.

12.2 Account restrictions. Panther may suspend or restrict Accounts with repeated late returns, suspected fraud, suspicious payment activity, abusive conduct, chargebacks, or breaches of these Terms. Where reasonably practicable, Panther will provide written notice of the reason for suspension.

12.3 Fraud prevention. Panther may use internal and third-party fraud-prevention tools and may refuse or cancel any Booking that appears suspicious, inconsistent, high risk, or potentially unauthorized.

Section 13 — Privacy, cctv, and data protection

13.1 Personal Data. Panther’s collection and processing of Personal Data is described in the Privacy Policy, which is published on the Site and forms part of these Terms by reference.

13.2 CCTV. Where you visit Panther premises or partner premises for pickup, try-on, fitting, or Return, CCTV may operate for safety, security, incident investigation, and fraud prevention. Footage retention periods and access restrictions are described in the Privacy Policy and/or posted notices at the premises.

13.3 Conduct on premises. You must not photograph or film other customers, staff, or third parties at Panther or partner locations without their express consent and any permission required by the premises.

Section 14 — Prohibited uses and user content

14.1 Prohibited uses. You must not use the Site or Services: (a) for any unlawful purpose; (b) to infringe intellectual property rights; (c) to upload malicious code or interfere with the Site; (d) to harass, threaten, defame, or invade privacy; (e) to circumvent security measures; or (f) to make false claims, false bookings, or fraudulent payments.

14.2 User content. If you submit reviews, images, messages, or other content, you represent and warrant that you have all rights necessary to do so. You grant Panther a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish such content for operating, improving, and marketing the Services, except to the extent your consent is required and later withdrawn under applicable law.

Section 15 — Intellectual property

15.1 Ownership of Site Content. Site Content is owned by Panther or its licensors and is protected by intellectual property laws of the UAE and applicable international conventions.

15.2 Brand protection. The Panther Code name, logo, and related brand features are registered or unregistered trademarks of Panther Code L.L.C FZ. Unauthorized use of these marks is strictly prohibited and may result in legal action.

15.3 Limited licence. Panther grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Site for your personal or internal business use consistent with these Terms.

15.4 Restrictions. Panther trademarks, logos, brand features, and content may not be copied, reproduced, scraped, republished, sold, licensed, or otherwise used without Panther’s prior written consent, except as expressly permitted by law.

Section 16 — Disclaimer of warranties

16.1 As-is basis. Subject to mandatory law, the Site and Services are provided on an “as is” and “as available” basis.

16.2 Availability. Panther does not warrant uninterrupted access, error-free operation, or that any particular Good will be available for specific dates or purposes.

16.3 Product presentation. Product images, colours, styling, and fit are indicative only. Actual appearance may vary depending on lighting, device display, manufacturing variation, wear history, and styling.

Section 17 — Indemnity

17.1 Indemnity. You agree to indemnify, defend, and hold harmless Panther, its directors, officers, employees, agents, contractors, delivery partners, licensors, and, where relevant, consignment owners, from and against claims, losses, liabilities, damages, costs, and reasonable legal fees arising out of or relating to: (a) your breach of these Terms; (b) your misuse of Goods; (c) Damage, loss, theft, or non-return of Goods while at your risk; (d) your violation of applicable law; or (e) your infringement of a third party’s rights.

Section 18 — Limitation of liability

18.1 Non-excludable liability. Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, or any liability that cannot lawfully be excluded or limited.

18.2 Consumer rights. If you are a consumer, nothing in these Terms limits your non-waivable statutory rights under applicable UAE law, including those under Federal Decree-Law No. 50 of 2022 on the Regulation of Commercial Transactions (Consumer Protection).

18.3 Exclusion of indirect losses. Subject to Sections 18.1 and 18.2, Panther shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of opportunity, reputation, data, or profits.

18.4 Liability cap. Subject to Sections 18.1 and 18.2, Panther’s aggregate liability arising out of or in connection with a Booking shall not exceed the Rental Charges actually paid for that Booking.

Section 19 — Termination, suspension, and account deletion

19.1 Suspension or termination by Panther. Panther may suspend or terminate your Account, refuse Services, cancel pending Bookings, or require a different payment or security method if Panther reasonably believes that you have breached these Terms, engaged in fraud, caused repeated Damage, repeatedly returned items late, initiated abusive chargebacks, or otherwise created material risk for Panther. Panther shall provide written notice within a reasonable time, except where immediate action is required to prevent fraud or harm.

19.2 Deletion request. You may request Account deletion by contacting Panther, subject to Panther’s legal, accounting, fraud-prevention, and record-retention obligations.

19.3 Survival. Sections relating to Fees owed, Deposits, Damage or Replacement Value liabilities, intellectual property, indemnities, limitation of liability, disputes, records, and any other provision intended to survive shall remain in effect after termination.

Section 20 — Dispute resolution, governing law, and costs

20.1 Governing law and jurisdiction. These Terms are governed by the laws of the UAE as applied in the Emirate of Dubai. The courts of Dubai, excluding DIFC unless otherwise mandatorily required, shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the Site, the Services, or any Booking.

20.2 Informal resolution. Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute informally by contacting Panther at panthercodedubai@gmail.com. Panther will endeavour to respond within 10 Business Days.

20.3 Costs. Each party shall bear its own legal and other costs unless a competent court orders otherwise.

Section 21 — Notices, third-party links, and general

21.1 Notices. Notices to Panther must be sent to panthercodedubai@gmail.com. Panther may send notices to you using the email address, phone number, WhatsApp number, or other contact details associated with your Account or Booking.

21.2 Third-party links. The Site may contain links to third-party websites or services. Panther is not responsible for third-party content, products, services, policies, or practices.

21.3 Severability. If any provision of these Terms is held unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted and the remainder shall remain in full force and effect.

21.4 No waiver. A failure or delay by Panther in exercising any right or remedy shall not constitute a waiver of that right or remedy.

21.5 Entire agreement. These Terms, the Policies, and the relevant Booking Confirmation constitute the entire agreement between you and Panther regarding the relevant Booking and your use of the Site and Services.

21.6 Assignment. You may not assign or transfer your rights or obligations under these Terms without Panther’s prior written consent. Panther may assign or transfer these Terms to a successor, affiliate, purchaser of assets, or corporate reorganized entity.

21.7 Force majeure. Panther shall not be liable for delay or failure to perform caused by events beyond its reasonable control, including courier delays, system outages, government measures, strikes, weather events, or other force majeure events, provided that Panther notifies you of such event promptly and takes reasonable steps to mitigate the impact.

Section 22 — Electronic acceptance

22.1 Electronic agreement. You agree that clicking “I agree”, checking a box, placing an order, making payment, accepting delivery, corresponding through Panther’s designated channels, and/or otherwise using the Services constitutes your electronic acceptance of these Terms and that such acceptance is intended to be legally binding.

22.2 Electronic records. You agree that electronic records, communications, Booking Confirmations, payment records, delivery confirmations, OTP confirmations, condition photographs, and Account logs may be used as evidence of transactions, acceptance, and performance under these Terms to the extent permitted by law.

Additional legal enforcement provisions

By using the Services, you expressly agree that photographic or video evidence collected by Panther before, during, and after a Rental Period shall be considered valid and admissible evidence in any dispute resolution process, subject to applicable rules of evidence.

You agree that any chargeback or payment reversal initiated without a prior good-faith written attempt to resolve the matter with Panther (and allowing at least 5 Business Days for response) constitutes a breach of these Terms and may result in Account suspension and recovery action.

Panther reserves the right to recover unpaid amounts through legal proceedings, licensed debt collection agencies, or formal legal notices within the UAE, in accordance with applicable law.

You acknowledge full financial responsibility for any loss, theft, or damage occurring while the Goods are under your control, subject always to your rights to dispute Damage assessments and Replacement Value calculations as set out in Sections 10.3 and 10.5.

Replacement Value will be assessed by Panther based on objective market data and internal records, with full written breakdown provided to you upon request. You retain the right to dispute such assessment within 5 Business Days.

Any contamination, including perfume, body oils, fake tan, smoke, or persistent odour requiring specialist cleaning, shall be treated as chargeable Damage. Panther will provide cleaning cost estimates from third-party suppliers upon request.

Section 23 — Normal wear and tear policy

23.1 Definition of normal wear. Panther acknowledges that minor, expected deterioration resulting from careful, single-occasion use constitutes normal wear and is not chargeable Damage. Normal wear includes: (a) very light surface creasing from wearing; (b) minor, imperceptible fabric relaxation from a single wear; and (c) faint pressure marks from hangers or folding that disappear with steaming.

23.2 Chargeable conditions. The following are NOT considered normal wear and are chargeable regardless of cause: (a) any visible staining, including food, drink, makeup, fake tan, deodorant, or body oils; (b) odour saturation requiring specialist cleaning, including perfume, smoke, or sweat; (c) pulls, snags, tears, or holes of any size; (d) broken, bent, or missing fastenings including zippers, buttons, hooks, and clasps; (e) detached embellishments, sequins, beading, or trim; (f) shoe scuffing beyond light surface contact; (g) stretching or deformation of fabric, elastic, or structure; (h) water marks, salt marks, or tide lines; and (i) any alteration or evidence of attempted repair.

23.3 Assessment standard. Panther will assess returned Goods against pre-rental condition photographs taken at the time of dispatch. The condition standard applied will be that of a professional garment rental service, not retail new. Where a condition issue is borderline, Panther will apply reasonable judgment and, upon request, share the relevant pre- and post-rental photographs with you.

Section 24 — Courier and third-party delivery liability

24.1 Outbound delivery. Panther bears responsibility for the condition of Goods until the moment of handover to you or your authorized recipient, as confirmed by signature, OTP, photo confirmation, or equivalent evidence. Any damage or loss occurring during outbound delivery that is reported within the inspection window in Section 7.4 will be assessed by Panther and, if confirmed as pre-existing or transit damage, will not be charged to you.

24.2 Return delivery. Once you hand Goods to Panther’s designated courier or logistics partner for return, risk transfers back to Panther upon confirmed receipt by that courier. You must obtain and retain proof of handover. If no proof of handover exists, Goods shall be deemed to remain at your risk until confirmed receipt by Panther.

24.3 Unauthorized couriers. If you arrange return via an unauthorized courier not designated by Panther, you bear full risk of loss or damage in transit until Panther confirms receipt and satisfactory condition.

Section 25 — Social media and user-generated content

25.1 Content licence. If you publish, post, tag, or share photographs, videos, reels, stories, or any other content featuring Panther Goods, the Panther brand, or the Panther premises on any social media platform or public channel, you grant Panther a perpetual, irrevocable, worldwide, royalty-free, sub-licensable licence to repost, share, adapt, and use that content for marketing, promotional, and brand-building purposes across all channels, including Instagram, TikTok, website, and advertising materials.

25.2 Attribution. Panther will endeavour to credit your account when reposting your content, but is not obligated to do so in all cases, including in paid advertising or compiled brand materials.

25.3 Prohibited content. You must not publish content that: (a) depicts Panther Goods in a manner that misrepresents the brand, including in staged damage, parody, or negative reviews that include identifiable Panther items without disclosure; (b) infringes any third party’s rights; or (c) violates applicable UAE law or platform guidelines.

Section 26 — Loyalty, vip, and repeat client terms

26.1 Discretionary benefits. Panther may, at its sole discretion, offer loyalty discounts, VIP pricing, priority access, reduced Deposits, waived fees, or other preferential terms to repeat clients (“VIP Benefits”). VIP Benefits are personal, non-transferable, and may be withdrawn at any time without notice or liability.

26.2 No entitlement. The offer of VIP Benefits in respect of one Booking does not create an entitlement to the same benefits for any future Booking. Panther may vary, suspend, or discontinue any loyalty programme or VIP arrangement at any time.

26.3 Forfeiture. VIP Benefits may be forfeited immediately if a client breaches these Terms, causes Damage, initiates a chargeback, or engages in conduct inconsistent with Panther’s standards. Reinstatement of VIP Benefits following forfeiture is at Panther’s sole discretion.

Section 27 — Privacy policy summary

27.1 Data we collect. Panther collects and processes the following categories of Personal Data: (a) identity data, including full name, Emirates ID, passport, visa details, and selfies for ID Verification; (b) contact data, including email address, phone number, and WhatsApp number; (c) payment data, including card details processed securely via third-party payment providers; (d) transactional data, including Booking history, return records, and condition photographs; (e) device and usage data, including IP address, browser type, and Site activity; and (f) CCTV footage where you visit Panther or partner premises.

27.2 Purposes. Panther processes Personal Data for the following purposes: (a) providing and managing the Services; (b) identity verification and fraud prevention; (c) processing payments and managing Deposits; (d) communicating with you about Bookings, Returns, and account matters; (e) resolving disputes and enforcing these Terms; (f) complying with legal and regulatory obligations under UAE law; and (g) improving the Site and Services.

27.3 Legal basis. Panther processes Personal Data on the basis of: (a) contractual necessity, to perform the rental agreement with you; (b) legitimate interests, including fraud prevention, dispute resolution, and business improvement; (c) legal obligation, to comply with UAE laws and regulations; and (d) consent, where required and obtained.

27.4 Retention. Panther retains Personal Data for as long as necessary to fulfil the purposes set out above, and in any event for a minimum of 5 years following your last transaction, or as required by UAE law. CCTV footage is retained for 30 days unless required for an active investigation.

27.5 Your rights. Subject to applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you have the right to: (a) access your Personal Data; (b) correct inaccurate data; (c) request deletion of data no longer required; (d) object to processing for direct marketing; and (e) lodge a complaint with the UAE Data Office. To exercise these rights, contact Panther via the details on the Site.

27.6 Third-party sharing. Panther does not sell Personal Data. Panther may share Personal Data with: (a) payment processors and fraud-prevention providers; (b) delivery and logistics partners; (c) ID verification providers; (d) legal and regulatory authorities where required by law; and (e) successors in the event of a business transfer, subject to confidentiality obligations.

Panther code l.l.c fz

Business License No. 2540086.01 | Meydan Free Zone, Dubai, UAE

Effective Date: 6 April 2025   |   Version: v2.0

For queries regarding these Terms, please contact us at panthercodedubai@gmail.com.